AI-Based Reference Services and User Support in Libraries

Author(s): Ritesh Kumar Sen

Abstract:

Artificial Intelligence (AI), a field of computer science, creates intelligent machines to maximize success. It involves knowledge, planning, learning, and communication. Libraries use AI chatbots for support and recommendations. AI streamlines cataloging, analyzes user behavior to improve services, and aids digital preservation. AI enhances libraries with 24/7 virtual assistance, personalized suggestions, and natural language search, improving user experience and access. Automation enhances staff efficiency, while analytics optimize resource allocation. Features like translation ensure inclusivity, lowering barriers for all users. AI in libraries faces challenges such as privacy, bias, job concerns, and costs. Ethical solutions include fairness, transparency, staff training, bias checks, AI assistance, and community involvement. Librarians focus on providing high-level research support as cognitive collaborators and knowledge creators in AI-enabled reference services. They develop cutting-edge AI discovery techniques, guarantee ethical use by addressing prejudice and privacy, promote digital literacy, and employ AI technologies for improved retrieval and customized user experiences.

keywords:

Pages: 27-30     |    2 View     |    0 Download