Digital Banking Adaption in Banking Sector

Author(s): Dr. R Ranganath and Swapna S

Abstract:

The banking sector has been transformed by technology, with services increasingly offered through digital platforms such as mobile banking, internet banking, and online payments. Digital banking adoption provides customers with convenient access to financial services without visiting branches and helps banks improve efficiency and service quality. This study examines the key factors influencing customer adoption, including convenience, security, ease of use, and awareness. Secondary sources such as academic journals, industry reports, and online publications were reviewed to understand current trends. The findings show that adoption is growing steadily, though challenges like security concerns, limited digital literacy, and infrastructure gaps remain. Banks must focus on secure, user-friendly, and innovative solutions to sustain adoption.

keywords:
Digital Banking, Online Banking, Customer Adoption, Technology, Banking Sector

Pages: 18-20     |    32 View     |    2 Download